Step 1: Never signs or submits
AI can’t sign documents or submit anything to a government.
Step 2: Never moves money
It can’t issue refunds or change bank details.
Step 3: Never decides
It doesn’t infer an official decision or tell a client their chances.
Step 4: Never overrides records
It can’t silently change a verified fact. Instructions hidden in uploaded files are ignored.
Written from the Casevoya product specification (AI-03, AI-05). Screens and wording may change before launch.