Step 1: Your agreement waits
It shows “Pending: signing service unavailable”.
Step 2: We retry safely
Sending is retried automatically once the service is back.
Step 3: Clients are told
The portal explains the delay. No one is asked to sign twice.
Step 4: Check status
The service status page shows the incident and when it’s resolved.
Written from the Casevoya product specification (§24 integrations, AGR-03). Screens and wording may change before launch.